FAQs

How can I contact NewTeqy?

You can reach us anytime at newteqy@gmail.com, where our dedicated support team will gladly assist you with any questions, concerns, or feedback.

Do you ship worldwide?

Yes, we proudly ship our products worldwide.

Where do you ship from?

All orders are shipped directly from our main fulfillment center in Hong Kong, ensuring reliable handling and global delivery.

Can I change or cancel my order?

Because we process orders quickly to ensure fast delivery, any changes or cancellations must be requested within 12 hours of placing your order. After this window, we are unable to make changes — but you can still return your order for a full refund once it’s received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for secure, convenient payments.

When will my order be processed?

Orders are processed and shipped directly from our warehouse between Monday and Friday. Please allow 1–3 business days for processing. During high-demand periods, holidays, or sales events, processing may take slightly longer.

How long will it take to receive my order?

Delivery times may vary by location, but most orders arrive within 2–4 weeks due to high global demand and international shipping logistics.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs or taxes?

All prices listed on our site are tax-free in USD. Depending on your country, import duties, taxes, and customs fees may apply upon arrival. These charges are the responsibility of the customer and are determined by your local customs office. We are not liable for any delays caused by customs processing.

How do I return an item?

To start a return, please contact us at newteqy@gmail.com with your order details. Our support team will guide you through the process.

What if the item I received is defective, incorrect, or damaged?

If you receive an incorrect, missing, or damaged item, please contact us immediately at newteqy@gmail.com. Include your order number and photos of the affected items so our team can quickly resolve the issue.

When will I receive my refund?

Refunds are credited to your original form of payment.

  • Credit/debit card refunds are typically processed within 7–10 business days after we receive your return or cancellation request.

  • If you haven’t seen the refund posted after this period, please contact your bank or card issuer for further details, as processing times can vary.